Service terms

Service scope

Buckle Fairy picks up customer-removed car seats, strollers, and wagons from an agreed porch location, cleans them according to the applicable manufacturer instructions, and returns them to the porch. Items are returned uninstalled.

Buckle Fairy does not remove or install car seats, inspect or certify their safety, perform repairs, determine whether an item is expired or recalled, or provide installation or safety advice.

Manufacturer-guided care

Before cleaning, we identify the item and locate the applicable official manufacturer instructions. We use only non-toxic products and methods permitted by those instructions. Some components may require different methods or may not be removable or washable.

Service area

Porch pickup and return are available across Buckle Fairy’s Northwest DFW service area. The published map is approximate, and customers must confirm their address when booking. If we cannot serve a booked address, we will cancel the appointment and issue a full refund. No cancellation fee applies.

Your responsibilities

Before pickup, customers are responsible for:

• Removing the car seat from the vehicle
• Providing accurate manufacturer, model, condition, and known crash-history information
• Keeping manufacturer-provided parts together and removing personal belongings
• Disclosing known damage, missing pieces, bodily-fluid contamination, mold, pests, or other unusual conditions
• Providing a safe, dry, and accessible porch location at the agreed time
• Inspecting and properly reinstalling the item after return

Condition and cleaning results

Existing condition may be documented at pickup and return. Cleaning can improve the appearance and condition of an item, but complete removal of every stain, odor, mark, allergen, or contaminant is not promised. We may pause or decline work if the item’s identity is unclear, its instructions do not permit the needed method, or its condition falls outside the service we can responsibly provide.

Drying after return

We follow the drying method specified by the manufacturer. Drying time varies by item, so an item may still be damp when returned. It may need up to 24 hours, or the time stated in its instructions, to air-dry completely.

Pricing and payment

The selected service and applicable sales tax are paid securely through Square. The pickup is booked only after Square confirms payment. Square provides an itemized receipt.

Cancellation and rescheduling

Cancellations made at least 12 hours before pickup receive a full refund. Within 12 hours of pickup, we offer one no-charge reschedule. If the customer cancels instead, or if the item is not on the porch when we arrive, a fee equal to 50% of the service price applies. We refund the remaining 50%. If Buckle Fairy cancels an appointment, the customer receives a full refund. Because appointments are prepaid, customers should contact us directly if Square does not offer the requested change online.

Scheduling, porch access, and weather

Pickup and return timing is confirmed for each appointment. Typical porch return is during the 7–8 AM window the morning after pickup. Unsafe weather, inaccessible pickup locations, or other conditions may require rescheduling.

Text updates

Customers can choose to receive transactional text messages from Buckle Fairy about a booked cleaning service. These messages can include pickup reminders, pickup status, cleaning or return updates, and replies to customer questions. Consent is not a condition of purchase. Promotional messages require separate consent.

Message frequency varies and is usually two to six messages for each appointment, plus messages needed to answer customer replies. Message and data rates may apply. Reply STOP to opt out. Reply START to opt in again. Reply HELP for help, or email hello@bucklefairy.com. Carriers are not liable for delayed or undelivered messages.

An opt-out applies to Buckle Fairy text messages. It does not cancel a cleaning appointment. See the Privacy policy for information about mobile data and consent.

Questions

Ask questions before booking by emailing hello@bucklefairy.com.