Service terms

Service scope

Buckle Fairy picks up customer-removed car seats, strollers, and wagons from an agreed porch location, cleans them according to the applicable manufacturer instructions, and returns them to the porch. Items are returned uninstalled.

Buckle Fairy does not remove or install car seats, inspect or certify their safety, perform repairs, determine whether an item is expired or recalled, or provide installation or safety advice.

Manufacturer-guided care

Before cleaning, we identify the item and locate the applicable official manufacturer instructions. We use only non-toxic products and methods permitted by those instructions. Some components may require different methods or may not be removable or washable.

Your responsibilities

Before pickup, customers are responsible for:

• Removing the car seat from the vehicle
• Providing accurate manufacturer, model, condition, and known crash-history information
• Keeping manufacturer-provided parts together and removing personal belongings
• Disclosing known damage, missing pieces, bodily-fluid contamination, mold, pests, or other unusual conditions
• Providing a safe, dry, and accessible porch location at the agreed time
• Inspecting and properly reinstalling the item after return

Condition and cleaning results

Existing condition may be documented at pickup and return. Cleaning can improve the appearance and condition of an item, but complete removal of every stain, odor, mark, allergen, or contaminant is not promised. We may pause or decline work if the item’s identity is unclear, its instructions do not permit the needed method, or its condition falls outside the service we can responsibly provide.

Pricing, add-ons, and payment

Current base prices and add-ons are listed on the website. Any additional treatment will be discussed before it is added. Accepted payment methods, payment timing, and any deposit requirements will be presented during booking before an appointment is confirmed.

Scheduling, porch access, and weather

Pickup and return timing is confirmed for each appointment and may depend on the item’s required drying method. Unsafe weather, inaccessible pickup locations, or other conditions may require rescheduling. Cancellation and rescheduling terms will be presented during booking.

Questions

Ask questions before booking by emailing hello@bucklefairy.com.